Yes, you can buy this policy and it will be valid for your travels in Thailand. It will give you your chosen coverage and the plans will be sent to your emals after payment - if you have not received anything please check your spam folder or email us at [email protected]
How can we buy a covid/travel insurance policy from you ?
You can just purchase it through our website - its quite simple choose the plan you want and then put your details and pay for the plan you have chosen.
How long until I get my insurance policy ?
You should be getting the policy and certificates within the hour of purchase - if you have not received anything, please check your spam folder or contact us directly at [email protected]
How much is travel insurance including covid insurance for travelling in Thailand ?
There are different levels of coverage that are available when you put your details. Prices will depend on length of travel and age of applicant.
What about asymptomatic cover?
As of 15/02/2022, For the insured clients who have been diagnosed with COVID- 19 but are classified as asymptomatic patients , they will not be considered “inpatient” per the guidelines stipulated by the Ministry of Public Health. To be an “ inpatient” in a hospital or hospitel, they must have medical necessity and medical standards in accordance with the rules of the Ministry of Public Health for any of the following:
- When the fever is higher than 39 degrees Celsius for more than 24 hours
- Respiratory Rate 25 times faster per minute in adults
- Oxygen saturation is less than 94 %
- Diseases that have changed or need to closely monitor the symptoms at the discretion of the physician
- For children, if they have difficulty breathing, lethargy, or eat less
If the patient does not have any of the above symptoms and being treated as a patient in a hospital or hospitel - companies will not cover cost for quarantine/isolation anymore.
Allianz : Asymptomatic quarantine is not included in the coverage - medical necessity is needed for coverage. Preventive care or diagnostic testing (vaccines, PCR, masks, administrative requirements, quarantine/isolation expenses even at a hospital are not covered). However if medical treatment is facilitated, then the policy will cover you up to the stated amount on the insurance policy.
Can dates be changed once I purchased a policy ?
Yes you can! You can request for a date change with us manually via our email contact channel at [email protected]
Can I cancel my policy or get a refund if I changed my mind or I am not traveling to Thailand anymore ?
Yes you can! You can cancel your insurance policy if the effective date of your policy hasn't started yet. Please supply us with cancellation documents if you have cancelled your flight or trip. However a 5% cancellation fee will be applied from the insurer.
I made a mistake in the policy, can I change my details on the policy ?
Yes you can! Please email us directly at [email protected]
Allianz only covers upto 69 years old.
Tune only covers upto 75 years old.
For clients over 75 we can only supply covid only plans.
You should be getting an Email containing your policy (with covid certificate) instantly from our website. If you are over 75 it can take upto 1-2 working days.
Yes, the 24/7 emergency assistance are available by phone 24 hours a day, 7 days a week.
No, there is no waiting-period for our insurance policies. If you have fallen ill, you will be covered by these insurance policies under terms and conditions.
As of 15/02/2022, For the insured clients who have been diagnosed with COVID- 19 but are classified as asymptomatic patients , they will not be considered “inpatient” per the guidelines stipulated by the Ministry of Public Health. To be an “ inpatient” in a hospital or hospitel, they must have medical necessity and medical standards in accordance with the rules of the Ministry of Public Health for any of the following:
- When the fever is higher than 39 degrees Celsius for more than 24 hours
- Respiratory Rate 25 times faster per minute in adults
- Oxygen saturation is less than 94 %
- Diseases that have changed or need to closely monitor the symptoms at the discretion of the physician
- For children, if they have difficulty breathing, lethargy, or eat less
If the patient does not have any of the above symptoms and being treated as a patient in a hospital or hospitel - companies will not cover cost for quarantine/isolation anymore.
Chubb/MGEN :Asymptomatic quarantine is not included in the coverage - medical necessity is needed for coverage. Preventive care or diagnostic testing (vaccines, PCR, masks, administrative requirements, quarantine/isolation expenses even at a hospital are not covered).
Can I extend a policy? If I decided to stay longer?
Yes, please make sure to do it the day before your insurance expires, using the same insurance company you used. If you are not sure what to do, please contact us directly.
Does the policy cover the cost of ambulance if I need to be transported to a hospital ?
Yes, all medical bills related to medical necessity will be covered under the policy.
What is the latest updated status for asymptomatic conditions from the ministry of health of Thailand ?
As of 15/02/2022, For the insured clients who have been diagnosed with COVID- 19 but are classified as asymptomatic patients , they will not be considered “inpatient” per the guidelines stipulated by the Ministry of Public Health. To be an “ inpatient” in a hospital or hospitel, they must have medical necessity and medical standards in accordance with the rules of the Ministry of Public Health for any of the following:
- When the fever is higher than 39 degrees Celsius for more than 24 hours
- Respiratory Rate 25 times faster per minute in adults
- Oxygen saturation is less than 94 %
- Diseases that have changed or need to closely monitor the symptoms at the discretion of the physician
- For children, if they have difficulty breathing, lethargy, or eat less
If the patient does not have any of the above symptoms and being treated as a patient in a hospital or hospitel - companies will not cover cost for quarantine/isolation anymore.
